order.placed

EVENT order.placed

A new order is created, on any channel

Trigger

An order is created from the storefront, QR ordering, the REST API, the admin, or the POS.

data.id is the internal order id and the key to join on. Read both source and status defensively — which one is present depends on where the order came from.

Two different ids, and they are not interchangeable. data.id is the order; the top-level id identifies the delivery.

Storefront, QR ordering or the REST API

{
    "id": "msg_4e9c1b7a2f08d3516ac4be9017d2f5a3",
    "type": "order.placed",
    "event": "order.placed",
    "data": {
        "id": 580,
        "location_id": 2,
        "channel": "web",
        "source": "api"
    },
    "timestamp": "2026-09-07T20:42:51+00:00"
}

Created or edited in the admin or the POS

{
    "id": "msg_8b2f01de44c7a95310fe6b8827c4a1d2",
    "type": "order.placed",
    "event": "order.placed",
    "data": {
        "id": 581,
        "location_id": 2,
        "channel": "pos",
        "status": "placed"
    },
    "timestamp": "2026-09-07T20:44:10+00:00"
}

See also

• Webhook events — envelope, signing and delivery