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Next Restaurant — Documentation

Delivery

Run your own delivery instead of renting a marketplace's. Zones decide where you deliver and what it costs, drivers are managed as a roster, and the dispatch board shows what is cooking, what is ready and what is on the road.

Delivery zones

A zone is an area you deliver to, with its own commercial terms. Create them under Delivery → Delivery Zones.

Setting Effect
Name Shown to staff; used to identify the zone in reports
Delivery fee Added to the order total for addresses in this zone
Minimum order value Orders below it are refused for this zone at checkout
Delivery windows When this zone is served — a far zone can be dinner-only
Status An unpublished zone stops accepting orders without being deleted

At checkout the guest's address is matched to a zone. An address that falls outside every zone is refused at the point of ordering, with an explanation — rather than accepted, paid for, and cancelled by a phone call an hour later.

Different terms for different distances is the normal case: a £2 fee with a £15 minimum close in, a £5 fee with a £30 minimum further out, and evenings only beyond that.

The delivery zones list showing fees, minimum order values and delivery windows per zone

Drivers

Maintain the roster under Delivery → Drivers. A driver record holds their name, contact details, status and the location they work from.

Orders are assigned to a driver from the dispatch board, and the assignment travels with the order — so "who took the 47" has an answer.

The dispatch board

Delivery is the working screen. It shows delivery orders grouped by where they are in the pipeline:

State Meaning
In the kitchen Being made; not yet dispatchable
Ready Made and waiting for a driver
Out for delivery Assigned to a driver and on the road
Delivered Completed

The board is where a dispatcher spends service: watch the ready column fill, assign to whoever is back, mark them out.

The delivery dispatch board with orders grouped by kitchen, ready and out-for-delivery, and driver assignment controls

How a delivery order flows

  1. The guest orders on the storefront and selects delivery.
  2. Their address is matched to a zone; the fee and minimum are applied, or the order is refused.
  3. On checkout the order is created with the delivery order type.
  4. Its lines route to kitchen stations. Routing rules can match on order type, so delivery can have its own board if the kitchen wants one.
  5. Stock is depleted for any items with recipes.
  6. When the kitchen bumps it, the order becomes ready on the dispatch board.
  7. A dispatcher assigns a driver and marks it out.
  8. On delivery it completes, and appears in the channel-mix report as delivery revenue.

Setting it up

  1. Enable the module. Delivery is the delivery module and depends on orders. Check Apps.
  2. Create at least one zone. Until a zone exists, no address matches and delivery cannot be selected at checkout.
  3. Add your drivers.
  4. Optionally add a routing rule sending delivery lines to their own station.

Limits worth knowing

  • Zones are matched at checkout, not tracked live. There is no live driver GPS tracking or route optimisation; the board is a dispatch view, not a fleet-management system.
  • Fees and minimums are per zone, not per distance within a zone. Model finer gradations by adding more zones.

See also

All Extensions